Troubleshooting
Fix the most common issues fast.
Articles in this category
Course not showing in the storefront
Fix a course that does not appear to customers — check publishing status, product link, and storefront placement.
Read article → TroubleshootingStudent cannot access their course
Resolve access and login problems so an enrolled student can open their course and start learning.
Read article → TroubleshootingVideo will not play
Fix playback issues for Alva-hosted videos and embeds from YouTube, Vimeo, VdoCipher and Loom.
Read article → TroubleshootingEnrolment email not received
Diagnose missing enrolment emails — spam folders, the from-address, and resending from the Members view.
Read article → TroubleshootingReset or fix student progress
Adjust a student's progress or completion when their lessons or certificate are out of sync.
Read article →Ready to teach on Shopify?
Install Alva Courses on Shopify and build, sell and deliver online courses natively inside your store — videos, quizzes, certificates, member management and branded email, all on a 14-day free trial.