Troubleshooting
Fix the most common issues fast.
Articles in this category
Course not showing in the storefront
Fix a course that does not appear to customers — check publishing status, product link, and storefront placement.
Read article → TroubleshootingA course won't publish because a required quiz has no questions
Find the empty required quiz that blocks publishing, fix it, and catch the same problem in a live course.
Read article → TroubleshootingStudent cannot access their course
Resolve access and login problems so an enrolled student can open their course and start learning.
Read article → TroubleshootingA student can't mark a lesson complete
Find out why a lesson won't mark complete, from required quizzes to sign-in, and what each message means.
Read article → TroubleshootingVideo will not play
Fix playback issues for Alva-hosted videos and embeds from YouTube, Vimeo and Loom.
Read article → TroubleshootingA video upload failed or is stuck
Recover an upload stuck on Uploading or Processing, free reserved space, and fix Shopify Files processing errors.
Read article → TroubleshootingVideo hosting is still locked after upgrading
Get Alva Video Hosting to unlock after you approve Unlimited Pro, plus the older Free and lifetime plans.
Read article → TroubleshootingA file is too large to upload (the 20 MB limit)
Which uploads stop at 20 MB, what the error means, and the ways to add larger course files.
Read article → TroubleshootingEnrolment email not received
Diagnose missing enrolment emails — the Send enrollment emails setting, spam folders, the from-address, and resending from the Members view.
Read article → TroubleshootingOrders aren't being auto-fulfilled
Work through the checklist for paid course orders that stay Unfulfilled, in the auto-fulfilment guide.
Read article → TroubleshootingReset or fix student progress
Adjust a student's progress or completion when their lessons or certificate are out of sync.
Read article → TroubleshootingMembership tag not granting course access
Diagnose why a customer's Shopify tag isn't unlocking a One Time Purchase course.
Read article → TroubleshootingStudent locked out after a deadline
Diagnose an expired enrolment — where the deadline came from, whether grace still covers it, and how to give one student more time.
Read article → TroubleshootingCoursework stuck awaiting evaluation
Tell a course-wide freeze from a single quiz held for review, and clear each one so the student can carry on.
Read article → TroubleshootingCustom CSS isn't applying to the course player
Work through the checks when a custom CSS rule has no effect in the course player.
Read article →Ready to teach on Shopify?
Install Alva Courses on Shopify and build, sell and deliver online courses natively inside your store — videos, quizzes, certificates, member management and branded email, all on a 14-day free trial.