How it works
Comment notifications are a single store-wide setting in Alva Courses, and they are off until you turn them on. Once they are on, every comment a student posts in any course, including a reply in an existing conversation, is emailed to one notification address.
The subject names the course and lesson and starts “New comment on” or, for a reply, “New reply on”. The email shows the student’s name, the time and the comment text, quotes the message a reply answers, says how many images are attached and links to the lesson.
Your own replies as the teacher never send a notification, and this setting never emails students. Everything stays in Alva Courses and your storefront, so there is no separate platform to monitor.
Set notifications steps
1. Open notification settings
In the Shopify admin, open Alva Courses and go to Settings → Email Settings, the tab that opens first. Find the Comment Notifications section, below Email Notifications.
2. Set the notification address
Tick Send email notifications for new comments; it starts unticked. In the Notification email address field that appears, enter a monitored inbox such as your support address, then click Save. Alva Courses won’t save the setting without a valid address, and unticking the box later clears the saved address.
3. Get notified and reply
When a student comments or replies, Alva Courses emails the notification address. Select View Lesson in the email to open the lesson on your storefront, then reply or moderate from the course’s Comments page.
What learners see
Enrolled students post and read comments under the lesson in the storefront course player. When you reply, your response shows in the same thread, marked as the instructor — keeping the whole conversation inside your Shopify store.
Students are not emailed when you reply; they see your answer the next time they open the lesson. To email them as well, use the Shopify Flow workflow in Email students when you reply to their comment. That email only reaches customers subscribed to email marketing.
See also
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Last updated 2026-10-13